MS Teams Calling

Microsoft Teams Calling: One Business Phone System, Built Into the Tools Your Team Already Uses

Australian businesses are moving away from clunky handsets and outdated PBX systems. Microsoft Teams Calling turns Teams into a full business phone platform, letting staff make and receive calls from anywhere, on any device. DYN I.T. Solutions helps organisations plan, deploy and support Teams Calling so communication stays simple, secure and reliable.

Book a free Teams Calling consultation with DYN I.T. Solutions today.

Overview of MS Teams Calling

What it is

Microsoft Teams Calling (also known as Teams Phone) replaces a traditional business phone system with a cloud-based calling solution built into Microsoft Teams. Staff can make and receive external calls using their Teams app on a desktop, laptop, mobile or compatible desk handset, using a standard Australian phone number.

Who it's for

Small and medium businesses ready to retire ageing PBX or on-premise phone systems
Organisations already using Microsoft 365 that want to consolidate tools
Hybrid and remote teams that need consistent calling across locations
Businesses opening new sites, scaling up, or dealing with poor call quality

Why it matters

Small and medium businesses ready to retire ageing PBX or on-premise phone systems
Organisations already using Microsoft 365 that want to consolidate tools
Hybrid and remote teams that need consistent calling across locations
Businesses opening new sites, scaling up, or dealing with poor call quality

Key benefits of engaging us for MS Teams Calling

There are many reasons why businesses across Australia trust DYN I.T. Solutions. Here are some reasons clients choose to partner with us.

One platform for calls, chat and meetings

Staff no longer switch between phone systems and Teams. Everything lives in one place.

Work from anywhere

Calls follow the user across desktop, mobile and web, ideal for hybrid and remote teams.

Lower ongoing costs

Reduce spend on line rental, PBX maintenance and separate phone hardware.

Improved call quality and reliability

Cloud-based calling routed through Microsoft’s global network.

Easy scalability

Add or remove users, numbers and features as the business changes.

Better customer experience

Auto attendants, call queues and voicemail-to-email help calls reach the right person, faster.

Business continuity

If the office is offline, calls can still be answered on mobiles or from home.

What's Included

DYN I.T. Solutions delivers Microsoft Teams Calling as a fully managed service, from planning through to ongoing support.

Discovery and design

Review of current phone system, numbers and call flows
Licensing and calling plan recommendations
Network readiness assessment for voice quality

Deployment and configuration

Microsoft 365 and Teams Phone setup
Number porting from existing providers
Auto attendants, call queues, hunt groups and voicemail

Devices and endpoints

Advice on Teams-certified handsets, headsets and meeting room devices
Mobile app rollout and configuration

User enablement

Training resources for staff and reception users
Admin handover documentation

Ongoing support

Help desk support for calling issues
User and number management
Change requests, reporting and optimisation
Proactive monitoring of call quality and service health

Why DYN I.T. Solutions?

There are many reasons why businesses across Australia trust DYN I.T. Solutions. Here are some reasons clients choose to partner with us.

Experienced Microsoft 365 specialists

DYN I.T. Solutions works with Microsoft 365 every day, which means Teams Calling is deployed as part of a wider, well-designed environment, not as a bolt-on.

Local Australian support

Clients speak with a local team that understands Australian business hours, carriers, number ranges and compliance expectations.

Fast response times

Phone issues affect revenue and customer service. DYN I.T. Solutions prioritises voice-related tickets so problems are addressed quickly.

Proactive maintenance

Call quality, licensing and configuration are monitored and reviewed so issues are picked up before staff notice them.

Commercial understanding

Recommendations are based on what makes sense for the business, not just the technology. That includes right-sizing licences, planning number ports carefully, and avoiding unnecessary hardware spend.

Answering your questions about MS Teams Calling

In most cases, yes. Existing Australian business numbers can be ported across to Teams Calling so customers keep calling the same numbers. DYN I.T. Solutions manages the porting process end to end to minimise disruption.

Teams Calling requires a Microsoft 365 subscription that includes Teams, plus a Teams Phone licence and a calling plan or Direct Routing setup. DYN I.T. Solutions reviews the current licensing and recommends the most cost-effective mix for the business.

Not necessarily. Many businesses run Teams Calling entirely through headsets, laptops and mobiles. Desk phones are still an option for reception, boardrooms or roles that prefer a handset, and DYN I.T. Solutions can recommend Teams-certified devices.

Teams Phone supports emergency calling, and locations can be configured so the correct address is provided to emergency services. DYN I.T. Solutions sets this up as part of every deployment.

If the primary internet connection fails, calls can be routed to mobiles or forwarded to another number so the business is not cut off. DYN I.T. Solutions also reviews network readiness before go-live to protect call quality day to day.

Can existing phone numbers be kept when moving to Microsoft Teams Calling?

What licences are required for Microsoft Teams Calling?

Do staff still need desk phones?

How does Teams Calling handle emergency calls in Australia?

Teams Phone supports emergency calling, and locations can be configured so the correct address is provided to emergency services. DYN I.T. Solutions sets this up as part of every deployment.

What happens to call quality if the internet goes down?

Book Your Free Audit with DYN I.T. Solutions

Ready to modernise your business phone system?

Speak with DYN I.T. Solutions to see how Microsoft Teams Calling can simplify communication, reduce costs and support the way teams work today. Book your free Teams Calling consultation now.

Book your Free Audit

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