Our Industries

Healthcare

Your team should be focused on patients, not on a computer that won’t start. We look after IT for healthcare practices across Newcastle and the Central Coast, covering day-to-day support, cyber security, Microsoft 365 and backups. We work with medical, allied health and specialist practices, whether you run one clinic or several.

Wondering how we can help?

Every business has different I.T. needs. Let’s chat about yours and find a solution that works for you.

Get in touch

Is your busy practice being let down by bad technology?

A reception computer suddenly offline, a practitioner who can’t get into a record, an internet drop-out that stops bookings in their tracks. Small problems, but they back up the waiting room and they always seem to happen on the busiest day.

Then there’s the stuff nobody notices until it’s too late, like backups that haven’t been checked in months or a former staff member who can still get into email.

What we look after

Helpdesk and everyday support

Reception staff, practitioners and practice managers get one number to call and a team that already knows your setup. We monitor your computers in the background and keep updates and maintenance ticking over, so fewer problems interrupt your day.

Cyber security

Patient information is exactly what attackers go after. We lock down how people sign in, protect your devices, keep an eye out for suspicious activity and make sure there’s always a recent backup to fall back on.

Practice software and vendors

We look after the computers, network and Microsoft 365 setup your practice software relies on. If something needs the software vendor, we’ll deal with them for you. Clinical software and medical equipment need clear support boundaries, so we’ll agree those with you before we start.

Microsoft 365 and email

We set up and manage your email, Teams and SharePoint, including phishing protection and access controls. When someone starts or leaves, we make sure their access is set up or removed properly.

Backups and recovery

A backup is only worth having if you can actually restore from it. We work out what needs to come back first, set up backups to match, and confirm what’s covered by your external software providers.

Working across multiple locations

If you run more than one clinic, everyone should have the same setup no matter where they’re working. We set up devices, internet and secure access so moving between sites isn’t a hassle.

How we work

We explain things in plain English, so you know what needs doing and why.
We schedule maintenance around your appointments, not in the middle of them.
We’re clear about what we look after and what sits with your software vendors.
You deal with a local team who get to know your practice.

Answering your questions about Healthcare

Most likely. Let us know what you’re using and we’ll confirm what we support directly and where the vendor needs to be involved.

That’s agreed case by case. Specialist medical equipment and how it’s used clinically stay with the supplier, but we can look after the network and computers it connects to.

We can put the agreed technical controls in place and document them for you. These should sit alongside your own privacy policies, and legal compliance should be confirmed with a qualified adviser.

Usually with a chat about what’s frustrating your team and what you’ve got in place now. From there we’ll tell you what’s worth fixing first.