Our Industries

NDIS Providers

Your team should be spending their time with participants, not fighting with technology. We look after IT for NDIS providers across Newcastle and the Central Coast, covering day-to-day support, cyber security, managed devices and backups. We work with providers of all sizes, from small teams to organisations with staff spread across offices and the community.

Wondering how we can help?

Every business has different I.T. needs. Let’s chat about yours and find a solution that works for you.

Get in touch

Is your team being let down by your technology setup?

A support worker who can’t get to the information they need, a coordinator locked out of the rostering system, a shared phone nobody’s sure who should be logged into. Small problems, but they take time away from participants and add to the admin load.

Then there’s the stuff nobody notices until it’s too late, like participant records sitting on a personal device or a former staff member who can still get into email.

What we look after

Helpdesk and everyday support

Office staff, coordinators and support workers get one number to call and a team that already knows your setup. We monitor your computers in the background and keep updates and maintenance ticking over, so staff aren’t left trying to fix things themselves.

Cyber security

Participant information needs careful handling. We lock down how people sign in, protect your devices, keep an eye out for suspicious activity and make sure there’s always a recent backup to fall back on.

Rostering and participant management software

We look after the computers, network and Microsoft 365 setup your provider software relies on. If something needs the software vendor, we’ll deal with them for you. We’ll confirm exactly what we support for your platforms before we start.

Microsoft 365 and staff access

We set up and manage your email, Teams and SharePoint, including phishing protection and access controls. When someone starts, changes roles or leaves, we make sure their access is updated properly.

Backups and recovery

A backup is only worth having if you can actually restore from it. We work out which information matters most to your services, then set up backups and a recovery plan to match.

Mobile teams and shared devices

Support workers need the right information wherever they are. We set up managed phones, tablets and laptops with secure access, and help you sort out how shared devices should be used.

How we work

We explain things in plain English, so you know what needs doing and why.
We make it clear who’s responsible for accounts, devices and software.
We focus your budget on the changes that will make a real difference.
You deal with a local team who get to know your organisation.

Answering your questions about NDIS Providers

Yes. We’ll set up devices, internet and secure access around their roles and where they’re working.

Most likely. Let us know what you’re using and we’ll confirm what we support directly and where the vendor needs to be involved.

IT services on their own don’t make you compliant. We can put the agreed technical controls in place and give you documentation to support your wider governance.

Usually with a chat about what’s frustrating your team and what you’ve got in place now. From there we’ll tell you what’s worth fixing first.